The best professionals in London

Our flexible approach attracts the best independent cleaners, housekeepers and child carers in London. They love being able to choose their own rates, areas and hours. Because we cut out the middleman, they are able to earn more than they would with agencies. This really motivates them! Our stringent vetting process means that less than 3% of applicants make it onto our platform.

Only the best will do

Trustworthy & Reliable

Thoroughly vetted and background checked. Unreliable professionals are quickly weeded out

Skilled & Experienced

At least 3 months experienced which is reference checked with previous customers

Happy, motivated cleaners

Cleaners that care about your home and family as much as you do

English- speaking

We interview professionals face-to-face to check communication skills

Our vetting process

We are tough! Every domestic professional needs to have relevant experience and prove their experience. We do not even interview applicants unless they have customer references that we can check. We ask skill-based questions at interview and score applicants on a written multi-choice test. Finally, we conduct rigorous background checks.

Our 6-stage vetting

Profile & experience

Serious, independent professionals with at least 3 months experience

Customer references

At least 3 genuine and positive customer references are required

Skills test

Experience, knowledge and professionalism are tested

Interview

Standard of English and attitude are assessed at interview

Background check

All professionals are thoroughly background checked

Ongoing feedback

Performance is closely monitored through continuous customer feedback

Maintaining high standards

No vetting process is perfect. Even if some unreliable professionals do get onboarded, we quickly weed them out. We continuously gather customer feedback to help ensure that everyone gets a 5-star service. We love feedback as it helps maintain high standards.

House cleaners also love reviews because it helps them get new customers. The more reviews they have, the more likely they are to get booked. So, please be generous with your reviews if you appreciate the cleaning service provided by your cleaner.

Customer servicing

We strive to match you with the right cleaning professional so that everything goes well. If you are not happy with the quality of service, we will work hard to put things right.

We are passionate about delivering the best customer experience. If anything does go wrong, we have a great customer service team ready to help! Please visit our Contact page.

Friendly cancellation policy

You can cancel any time up to 24 hours before a session without any penalty.

Housekeeper of the year

We love supporting excellence! Our Housekeeper of the Year Award celebrates the most skilful, professional and reliable cleaners and housekeepers in London.

Congratulations to our 2021 winner: Silviya

Congratulations to our 2020 winner: Veselka.

Congratulations to our 2019 winner: Maria Helena

What our happy customers think

Some customer stories

"Layla is the most thorough cleaner I have ever had. She goes above and beyond a basic clean and really thinks about how she can help improve the household and make things easier for you in the long run. I cannot rate her highly enough."

Mini explanation

LUCY B, London

FAMILIES

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