COVID-19 service update
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Service update

 

“Lockdown” service update


 
Update Friday 3 April 2020
 
 
Service update - Work carried out in people’s homes
 
 
On 27 March 2020, the Government issued clearer guidance on working in people’s homes. You can find the guidance here.
 
According to the guidance, work carried out in people’s homes can continue, provided that
 
  • The tradesperson (cleaner) is well and has no symptoms
  • Public Health England guidelines, including maintaining a two-metre distance from any household occupants, are followed to ensure everyone’s safety
  • No work should be carried out in any household which is isolating or where an individual is being shielded, unless it is to remedy a direct risk to the safety of the household. In such cases, Public Health England can provide advice to tradespeople and households
  • No work should be carried out by a tradesperson (cleaner) who has coronavirus symptoms, however mild
 
In these circumstances, travel to and from work is allowed.
 
Whilst the current “lockdown” restrictions are in place, we still recommend that cleaning sessions should only take place if absolutely necessary. This is to protect the welfare of both customers and professionals.
 
When current restrictions are relaxed, cleaning sessions will resume as per your booking. The sessions will be conducted under the additional safety and cleaning measures as set out below.
 
We will monitor Government policy and take appropriate actions. Please do not hesitate to contact us if you have any questions.
 
 
Frequently Asked Questions
 
 
Can my cleaner still clean my home during this “lockdown” period?
The answer is “Yes” based on published Government guidelines. However, we recommend that sessions should only take place if they are essential. This is to protect the welfare of both customers and cleaners.
 
Will I be charged for sessions that do not take place during the “lockdown”?
No. You are only charged when cleaners submit the hours for the sessions that they have worked (or the session was cancelled within 24 hours).
 
If my sessions need to take place. What extra precautions should be taken?
We have recommended additional safety and cleaning measures in accordance with NHS and WHO best practice. You can find these measures on our website here.
 
How do I cancel sessions?
To cancel sessions, log into your account and select Scheduled Sessions from the menu. You will then see future sessions which you can cancel or reschedule. If you need help, contact your cleaner or TidyChoice.
Your booking will remain live and you will have the same cleaner when sessions resume.
 
How do I pause my booking?
Next week, we are introducing a “Pause” feature which will allow you to pause and unpause your booking to make it easy to skip sessions. The Pause function will be in Booked Services on your menu and you can use it next week. In the meantime if you would like to pause your booking rather than cancel please contact TidyChoice.
 
Can I make a financial contribution to my cleaner for the sessions that she cannot work?
Cleaners are freelance professionals and any such contribution would be greatly appreciated. We are sure that they will repay such kindness with free additional hours or cleaning tasks in the future.
If you wish to pay for some or all of the hours of sessions that are not taking place, do not cancel sessions. Agree with your cleaner the number of hours that you would like to pay for. They will submit the agreed number of hours and receive the payment directly from you.
 
How do I reinstate or reschedule cancelled sessions?
Contact your cleaner and check their availability for the session. They can add or reschedule the session. Please contact TidyChoice if you need further help.
 
I cancelled my booking but want the same cleaner after the “lockdown” period. What do I do?
Contact TidyChoice and we will rebook the cleaner for you.
 
Where do I find information on how to clean my own home and protect my household against Coronavirus?
We have provided guidance on best practice to protect against Coronavirus. You can find the guidance here.
 
 
Actions you may like to take
 
 
Cancel sessions: Log into your account and select Scheduled Sessions from the menu. You will then see future sessions which you can cancel or reschedule.
 
Add new sessions/Reinstate cancelled sessions: Contact your cleaner or TidyChoice who can add sessions for you.
 
Pay for unattended sessions: If you wish to pay for some or all of the hours of sessions that are not taking place, do not cancel sessions. Agree with your cleaner the number of hours that you would like to pay for. They will submit the agreed number of hours and receive the payment directly from you.
 
Clean your own home: If you want to clean your home yourself during the lockdown period, we have provided guidance on best practice to protect against Coronavirus. You can find the guidance here.
 
Please contact your cleaner or TidyChoice if you require assistance.
 
Extra safety measures
 
 
Your safety and well-being are important to us. We have recommended NHS and WHO best practice measures to all cleaners on our platform whilst the Coronavirus outbreak continues.
 
In addition, we have recommended extra measures to cleaners to keep themselves and customers safe.
  • Regularly use alcohol-based hand rub
  • Thoroughly wash their hands before, during and after their cleans, with warm soapy water
  • Sanitise mobile phones
  • Where feasible, keep a distance of at least 2 metres from people and refuse handshakes
  • Check body temperature in mornings before going out to customers. Stay home and self isolate in the event of a high temperature
  • Ensure good indoor air quality during cleaning sessions by opening windows, where appropriate
  • Follow NHS and WHO best practice on preventing infection
Additional cleaning measures
 
  • We have provided cleaners with additional detailed cleaning guidance to prevent Coronavirus.
  • Surfaces should be cleaned using regular products, then disinfected using a product such as Dettol Antibacterial Surface Cleaner Spray
  • Special attention should be paid to "high-touch" areas, such as door, cupboard handles, light switches, TV remotes, tables and countertops
  • Warm water should be used when cleaning surfaces and mopping floors, to maximise the effectiveness of cleaning products
 
We will continue to monitor the situation and introduce new measures as required.
 
Please let us know if you have any concerns.
 
 
Thank you for your support and understanding,
 
   
The TidyChoice Team