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Service update

 

Service update


 
Update Monday 22 February 2021
 
 
On this page, we outline the latest government policy on Covid-19. We provide guidelines for the domestic cleaning sector and we answer FAQ.
 
We are operating as normal and have implemented extra measures to provide safe services.
 
Lockdown exit plan for England
 
  On Monday 22 nd February 2021, the government announced a four-stage roadmap for lifting lockdown. The first stage is two parts. Main points below.
 
 
    Stage one: 8 March
     
  • All schools and colleges will reopen
  • University students can return for practical courses. There will be a review by the end of the Easter holidays for all other students
  • Two people from different households can meet outside for recreation, which can include a coffee or a picnic
  •  
     
    Stage one: 29 March
     
  • People will be allowed to meet outside, either with one other household or within the "rule of six", including in private gardens
  • The stay at home rule will end but people are encouraged to stay local
  • Outdoor sport facilities will reopen, including tennis and basketball courts
  • Formally organised outdoor sports can restart
  •  
     
    Stage two: No earlier than 12 April
     
  • All shops can reopen
  • Restaurants and pub gardens will be allowed to serve customers outdoors
  • Gyms, hairdressers, beauty salons and spas can reopen
  • and other "close contact services" can reopen
  • Zoos, theme parks and drive-in cinemas can reopen
  •  
     
    Stage three: No earlier than 17 May
     
  • Six people or two households can meet indoors
  • Indoor entertainment such as museums, cinemas and children's play areas can open
  • Hotels, hostels and B&Bs can reopen to household groups
  • Indoor events can be at half capacity or up to 1,000 people. Outdoor events can be at half capacity or up to 4,000 people. Large venues (at least 40,000 capacity) can have 10,000 attend
  • International travel can resume
  • Adult indoor group sports and exercise classes can restart
  •  
     
    Stage four: No earlier than 21 June
     
  • All legal limits on social contact will be removed
  • Nightclubs and theatres will be allowed to reopen
 
 
 
Cleaners can continue working in people’s homes
 
 
Cleaners are explicitly permitted to work in customer homes under the going to work lockdown rules: “Where it is necessary for you to work in other people’s homes - for example, for nannies, cleaners or tradespeople - you can do so.”
 
Cleaners are subject to safety and social distancing rules. You can find the latest Government guidance for people working in, visiting or delivering to other people's homes here. We have incorporated the rules into our operations. You can find more details in our guidelines below.
 
 
Please note that work should not be carried out in a household which is isolating because one or more family members has symptoms or where an individual has been advised to shield.
 
 
TidyChoice cleaning services in your house
 
 
We have incorporated government safety guidelines into our operations. We have also recommended additional safety and cleaning measures to keep cleaners and customers safe (see below details).
 
To help get your home back in order, we have a 1 Hour Free Cleaning offer for new customers. You can book the cleaning service using code TCDIR. We have vetted housekeepers and cleaners in all London locations.
 
We have provided guidance on the best cleaning practices to protect your home against Coronavirus. You can find the guidance here.
 
When working in people’s homes is not permitted
 
  1. No work should be carried out by a cleaner who has coronavirus symptoms, however mild, or when someone in their own household has symptoms.
  2. No work should be carried out in any household which is isolating or where an individual is being shielded.
 
In these circumstances, cleaning sessions must be skipped either by pausing the booking or cancelling sessions. Customers will not be charged for sessions unless they opt to pay for sessions (see FAQ below).
 
Safety guidelines for cleaners and customers
 
  1. TidyChoice will email advance notification of sessions to customers
  2. Cleaners should wash their hands when entering a home using soap and water for 20 seconds. Hands should be washed regularly, particularly after blowing your nose, sneezing or coughing, and when leaving the property
  3. Where facilities to wash hands are not available, cleaners should use hand sanitiser that they should carry with them
  4. Cleaners should maintain a safe distance (at least 2 metres) from any household occupants at all times. We recommend that customers stay in a different room during cleaning
  5. Cleaners should ensure good ventilation in the area where you are working, including opening the window
  6. Cleaners should pay special attention to 'high-touch' areas, such as door, cupboard handles, light switches, TV remotes, tables and countertops
  7. Surfaces should be cleaned using regular products, then disinfected using a product such as Dettol Antibacterial Surface Cleaner Spray
  8. Warm water should be used when cleaning surfaces and mopping floors, to maximise the effectiveness of cleaning products
  9. Cleaners and customers should wash cleaning cloths and mop covers at a high temperature (60C+) after every use
We encourage the use of face coverings in enclosed spaces where social distancing isn’t possible. There is growing evidence that wearing a face covering in an enclosed space helps protect individuals and those around them from COVID-19.
 
Frequently Asked Questions
 
 
How do I pause my booking?
To pause a booking log into your account, click Booked Services on the menu and click Pause button. Your professional will be notified that they do not need to attend sessions until the booking resumes.
To resume a booking click the Resume button in Booked Services.
If you want to reinstate a cancelled booking and put on “pause”, please let us know.
 
Can I make a financial contribution to my cleaner for the sessions not worked?
Cleaners are freelance professionals and any such contribution would be greatly appreciated. We are sure that they will repay such kindness with free additional hours or cleaning tasks in the future.
If you wish to pay for some or all of the hours of sessions that are not taking place, do not cancel sessions. Agree with your cleaner the number of hours that you would like to pay for. They will submit the agreed number of hours and receive the payment directly from you.
 
How do I reinstate or reschedule cancelled sessions?
Contact your cleaner and check their availability for the session. They can add or reschedule the session. Please contact TidyChoice if you need further help.
 
I cancelled my booking but want the same cleaner after the “lockdown” period. What do I do?
Contact TidyChoice and we will rebook the cleaner for you.
 
Can my cleaner use public transport?
Yes. The government provides guidelines on using public transport on their safer travel guidance for passengers page.  The government want people to stay local to reduce travel. Cleaners on the TidyChoice platform choose their area of work so they are generally live close to their customers.
 
Where do I find information on how to clean my own home and protect my household against Coronavirus?
We have provided guidance on best practice to protect against Coronavirus. You can find the guidance here.
 
 
We will continue to monitor the situation and introduce new measures as required.
Please let us know if you have any concerns.
 
 
Thank you for your support and understanding,
 
   
The TidyChoice Team