Everyone wants to be appreciated for the hard work that they do. All the hard work could be undone by one mistake that really upsets the customer.
To help you maintain good customer relations and get the appreciation you deserve, we have listed the 5 biggest mistakes to avoid.
1) Cancelling at the last minute
OK, sometimes this cannot be avoided, especially if you wake up with the flu. The important thing is to tell your customer IMMEDIATELY if you need to cancel and always give an option to reschedule. Customers hate last minute cancellations.
2) Being constantly late
Again, sometimes this cannot be helped, especially if the tube is down. Always let your customer know if you are going to be late and offer to make up the
time. Being constantly late is unprofessional and will damage your reputation.
3) Using wrong cleaning products
Be super careful with corrosive cleaning products, especially with granite or marble surfaces. Never use bleach...