School Closures And Your Cleaning Sessions

Ali
 
As you know UK schools will be closed from Friday the 20th of March. We understand the difficulty that many people will have in finding childcare at such notice. This could affect you or your cleaner. We have informed cleaners that some customers may have their children at home whilst schools are closed. We have asked them for understanding and forbearance during this time.

It is possible that your cleaner may need to look after their children. They may contact you to reschedule sessions. Please be as flexible as possible. If it is not possible to find a convenient solution, please let us now and we will arrange a replacement.
 
As well as everyday actions recommended by the NHS, we have given additional instructions to cleaners.
 
  • Carry and regularly use alcohol-based hand rub
  • Regularly sanitise your mobile phone
  • Where feasible, keep a distance of at least 1 metre with all people you come into contact with and refuse handshakes
  • Check your body temperature in the...
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5 Biggest mistakes cleaners make with their customers

Ali

Everyone wants to be appreciated for the hard work that they do. All the hard work could be undone by one mistake that really upsets the customer.

To help you maintain good customer relations and get the appreciation you deserve, we have listed the 5 biggest mistakes to avoid.

biggest mistakes cleaners make with their customers image

1) Cancelling at the last minute

OK, sometimes this cannot be avoided, especially if you wake up with the flu. The important thing is to tell your customer IMMEDIATELY if you need to cancel and always give an option to reschedule. Customers hate last minute cancellations.

2) Being constantly late

5 biggest mistakes cleaners make with their customers image 2

Again, sometimes this cannot be helped, especially if the tube is down. Always let your customer know if you are going to be late and offer to make up the

time. Being constantly late is unprofessional and will damage your reputation.

3) Using wrong cleaning products

cleaning products

Be super careful with corrosive cleaning products, especially with granite or marble surfaces. Never use bleach...

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Interview with Bilyana: Home Care Professional of the Year 2018

Ali

Bilyana (left) accepting her award from TidyChoice co- founder Ana (right)

 

The Home Care Professional of the Year Award celebrates the most skilful, professional and reliable housekeepers and child carers. The 2018 winner, Bilyana, received the most votes from customers and outstanding reviews.

We spoke to Bilyana to find out why her customers love her so much.

 

Hi Bilyana, congratulations on winning our Home Care Professional of the Year award 2018! 

 

How did you feel when you found out you had won the competition?

Absolutely thrilled and surprised! (laughs) When they called me and said I was a winner, I couldn’t believe it, because I am not a lucky person.

When I told my husband that somebody had called me and told me about this award, he said are you sure? (laughs)  Nobody believed it because I never win anything!

 

You certainly deserved this award because all of your customers voted for you! What do you think makes you good at doing the...

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Problems faced by cleaners while cleaning houses

Ali

Here at TidyChoice we are aware of the daily challenges that face our registered cleaners. Being a housecleaner is far from an easy job and sometimes homeowners do not make cleaners’ tasks any easier. Here are 5 problems faced while cleaning house.

Not enough cleaning products

Sometimes, despite homeowners claiming that they will provide cleaning products, there is nothing to use. This could be because they only want organic cleaning solutions or are very picky with their choice of brands. Furthermore, sometimes homeowners fail to provide a mop which can result in cleaners having to wash floors on their hands and knees.

Washing Up a disorganised home

Pans and plates that have been soaked are infinitely easier to clean. If they are not, this makes a cleaner’s job of finishing within a given time-frame infinitely more difficult. Furthermore, if toys and paper are strewn everywhere, cleaners first have to clean this clutter away before they can start on the surfaces.

Not...

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How to make sure that your online profile attracts new customers

Ali

People hire people.  As well as demonstrating your cleaning experience and expertise, it is important that you gain customer trust and that they know who you are. If a potential customer has never met you, how can you gain trust? One way is to create a profile that you can share with them through social media or by email. A good profile is a powerful way to let them know who you are and get hired. It is easy to create a profile in Word which can be used over and over again to get new customers. We give our top tips on content you should include in your profile to get hired.

1. Your photograph

You are no longer a stranger if people know what you look like so including a photograph is important. Ideally, choose a photograph that shows your face and eyes and where you are smiling (similar to a smiling passport photo). We all make snap judgements from photographs on friendliness and trustworthiness so showing your eyes and a smiling face is important. You want to look...

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